We currently collect and process the following information: Personal identifiers, contacts and characteristics (for example, name and contact details, job title)
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We use the information that you have given us in order to provide information on products you’d be interested in and to fulfil order requirements. We may share this information with manufacturing facilities and shipping couriers to fulfil your order. Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@sibeliuslimited.com.
(b) We have a contractual obligation.
(c) We have a legitimate interest.
Your information is securely stored in our secure CRM system (HubSpot) and Accounting software Sage). We keep Name, job title, email address, phone number, company name, order details, order history, company address, digital communications, digital monitoring (i.e. email opens, web pages visited, website downloads) for up to 10 years. We will then dispose of your personal information by removing the records in our CRM and accounting software.
Under data protection law, you have rights including:
If you have any concerns about our use of your personal information, you can make a complaint to us at info@sibeliuslimited.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk